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Thank you for shopping with us. We want you to be satisfied with your purchase. Please read this policy carefully before placing your order.

Returns

We accept returns on eligible items within 14 days of delivery. To qualify for a return, items must meet all of the following conditions:

• Item must be unused, unworn, and unwashed

• Item must be in original condition

• All tags and original packaging must be attached

• No visible signs of wear, damage, or alteration

• Proof of purchase is required

Returns that do not meet these conditions may be rejected.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, the following items are final sale and not eligible for return or refund:

• Earrings and body jewelry

• Intimate or personal wear items

• Custom or personalized products

• Final sale or clearance items

• Gift cards

• Items marked “Final Sale” on the product page

Return Request Process

To request a return, you must contact us first at:

SAGHALGROUP@OUTLOOK.COM

Include:

• Order number

• Item(s) you want to return

• Reason for return

Do not send items back without prior authorization. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

We recommend using a trackable shipping method. We are not responsible for lost return shipments.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must notify us within 3 days of delivery with photos of:

• The item

• Packaging

• Shipping label

We will review and provide a replacement or refund if approved.

Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved, refunds are issued to the original payment method within 5–10 business days. Processing time may vary by bank or card provider.

Original shipping fees are non-refundable.

Exchanges

We do not guarantee exchanges due to limited inventory. If you need a different size or item, please place a new order and return the eligible item.

Refused Deliveries & Failed Delivery Attempts

Orders refused or undeliverable due to customer error (wrong address, failure to receive package) may be subject to return shipping fees and restocking fees deducted from the refund.

Chargebacks & Abuse

We reserve the right to deny returns or refunds in cases of abuse, excessive return activity, or policy violation.

Policy Acceptance

By placing an order, you agree to this Return & Refund Policy.